Privacy Policy.

To provide our legal wagering services and comply with regulatory duties, we collect various categories of personal data:

• Identity Data: legal name, date of birth, gender, government-issued identification numbers.
• Contact Data: residential address, email address, mobile phone number.
• Account & Transaction Data: registration credentials, deposit/withdrawal records, wagering history, balances, gaming patterns.
• Financial Data: permitted debit card details, bank account details, funding transaction logs.
• Technical & Usage Data: IP address, device fingerprints, browser cookies, geolocation logs, system interaction data.
• Communications Data: inquiries, contact logs, support tickets, voluntary survey responses.

We process personal information only for legitimate business purposes and regulatory obligations:

• Providing and managing wagering and racing services.
• Conducting mandatory identity and age verification.
• Meeting AML/CTF requirements.
• Processing payment transactions safely.
• Preventing fraud, collusive play, and prohibited activities.
• Regulatory reporting to Liquor & Gaming NSW.
• Deploying responsible gambling monitoring tools.
• Offering system upgrades, marketing, and customer support.

robwaterhause does not sell or lease customer databases. Disclosure only to:

• Regulators & Integrity Bodies: Liquor & Gaming NSW, sports governing bodies, racing authorities.
• Law Enforcement: when required by law or legal warrants.
• Financial Infrastructure Providers: payment processors, banks.
• Identity Verification Partners: authorized age/AML verification services.
• National Self-Exclusion Register (BetStop): compliance with exclusions.

Personal data retained as necessary for active agreements and statutory record-keeping. Under AML/CTF laws, financial records and identity checks preserved for at least 7 years post-account closure. Then securely destroyed or anonymized.

We may send targeted promotions. Opt-out via account settings or unsubscribe links. No marketing to individuals on BetStop register.

We comply with the Notifiable Data Breaches scheme under the Privacy Act. If a breach may cause serious harm, we immediately notify you and the OAIC.

Services strictly limited to persons aged 18+. We do not knowingly collect information from under-18s. Underage accounts instantly locked, data removed.

Strict security measures protect our systems and your data:

• Cryptographic Standards: full TLS encryption for all data in transit and at rest.
• Access Controls: system access restricted strictly to employees with an immediate business need.
• Intrusion Testing: continuous monitoring, automated threat detection, and robust penetration testing.
• Physical Security: compliance-certified Australian cloud data centers.

You can request access to and correction of personal information via Help Centre or Privacy Officer. We process these requests in alignment with Australian Privacy Principles.

Lodge complaints with our Privacy Officer. We aim to respond within 30 business days. Escalation is always available to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We prioritize Australian data boundaries. Where overseas disclosure occurs, rigorous contractual commitments ensure APP-equivalent data protection.

Complementary legal resources are available across our platform:

• COOKIE POLICY
• TERMS AND CONDITIONS
• RESPONSIBLE GAMBLING
• CONTACT US