18+ Australian residents only • Chances are you're about to lose.
Gambling is a form of entertainment that always involves the possibility of losing money. Customers should only wager amounts they can comfortably afford to lose and should never allow gambling to interfere with their daily responsibilities, relationships or financial wellbeing.robwaterhause is committed to responsible gambling. We operate under Liquor & Gaming NSW codes of practice and provide tools, information and support referrals to help customers stay in control.
robwaterhause encourages customers to make informed decisions about their wagering. Gambling should not be treated as a source of income, and customers should remain aware of both the money and time they spend.This page explains our responsible gambling framework, the tools available to you, where to seek help, and how we meet our regulatory obligations as a licensed NSW bookmaker.
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There are practical steps customers can take to manage their wagering:
Gambling should be an enjoyable activity — not a source of financial stress or emotional difficulty. robwaterhause encourages all customers to set personal limits and make use of the responsible gambling tools available.
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robwaterhause provides tools to help customers manage how much time and money they spend wagering.
robwaterhause provides a range of tools to help customers manage their wagering activity. These tools are free, apply immediately or within the relevant timeframe, and can be accessed through your account settings or by contacting support.
Account controls
Responsible Gambling Tools
Customers can set limits on how much they deposit during a selected period. Reducing a limit takes effect without unnecessary delay, while increases are subject to a strict 7-day cooling-off period.Set daily, weekly, or monthly deposit limits. Decreases apply immediately. Increases take a cooling-off period to activate. Limits can be managed directly in your account.
Customers who feel they are wagering too frequently or spending more than intended can temporarily suspend their wagering activity.View a breakdown of your wagering activity including deposits, withdrawals, bets placed, and net outcome. Statements can be accessed on demand through your account.
Periodic reminders help customers remain aware of how long they have been wagering and whether they wish to continue.Set session time reminders that alert you after a chosen period of wagering activity. Useful for maintaining awareness and taking regular breaks.
Loss limits help control total losses over a period. Spend limits help control total amounts wagered. Reducing limits takes effect promptly; increases involve a cooling-off period.Choose to pause your account for a set period — 24 hours, 7 days, or a custom duration. During suspension, no bets can be placed and no promotional material is sent.
Customers who need a sustained break can self-exclude, restricting access to wagering for a nominated period. Self-exclusion is different from closing an account and carries additional protections.Request permanent closure of your account by contacting support. Closure is irreversible — a new account cannot be opened.
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During a self-exclusion period, customers cannot place wagers, deposit funds or access their account. Customers must not create a new account or use another person's account to circumvent an active exclusion.Self-exclusion is available for customers who wish to completely block access to their robwaterhause account. Self-exclusion can be initiated through robwaterhause directly or through the national BetStop register.
Customers seeking exclusion from all licensed Australian wagering providers should consider BetStop.During a self-exclusion period, the customer cannot place bets, access their account, or receive promotional material. robwaterhause complies with all applicable self-exclusion obligations.
Customers may request account closure at any time. Account closure does not automatically carry the same protections as self-exclusion. Customers closing their account due to gambling concerns should consider self-exclusion instead.To close your account permanently or request a self-exclusion period, contact support. robwaterhause will process the request in accordance with its regulatory obligations.
National Self-Exclusion RegisterNational Self-Exclusion Register™
BetStop is Australia's National Self-Exclusion Register. It is a free, independent service that allows people to exclude themselves from all licensed Australian online and phone wagering providers.BetStop is the National Self-Exclusion Register™. Registering with BetStop means every licensed Australian wagering operator must close your accounts and stop sending marketing.
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Ask yourself
Consider these questions honestly:
Gambling harm can affect individuals differently. The following questions may help identify whether gambling is becoming a problem:
If you answer yes to any of these, consider using responsible wagering tools or contacting Gambling Help Online on 1800 858 858.If you answered yes to any of these, free support is available. See Section 07 below.
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Customers are encouraged to review their wagering activity regularly. Account history provides comprehensive information on deposits, withdrawals, wagers, wins, losses and overall activity.Regularly reviewing your gambling activity is an effective way to stay in control. robwaterhause provides activity statements that summarise deposits, withdrawals, and wagering outcomes.
Reviewing activity helps customers understand their wagering patterns and assess whether limits remain appropriate. A limit set previously may no longer suit changed financial circumstances.We recommend reviewing the following at regular intervals:
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robwaterhause enforces strict age and payment controls in accordance with Australian law.
18+
robwaterhause wagering services are available to 18+ Australian residents only. People under 18 cannot open an account or place wagers. Age and identity verification is mandatory during registration.It is illegal for anyone under 18 to open an account or gamble with robwaterhause — 18+ Australian residents only.
robwaterhause does not extend gambling credit, advance funds or lend money for wagering. Customers may only wager using permitted funds in their account.Credit cards cannot be used for online wagering deposits under Australian law. Only debit cards and other approved payment methods are accepted.
Debit cards only• Credit cards are not accepted in Australia.
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Free and confidential support is available for anyone concerned about their own gambling or someone else's.
| Service | Support description | Contact |
|---|---|---|
| GAMBLING HELP ONLINE | Primary 24/7 free & confidential counseling support in Australia. | 1800 858 858 |
| BETSTOP | National Self-Exclusion Register. Blocks all Australian online wagering. | 1800 238 786 |
| LIFELINE | Crisis support and suicide prevention services. | 13 11 14 |
| BEYOND BLUE | Anxiety, depression, and mental health support. | 1300 22 4636 |
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robwaterhause may identify indicators that a customer could be experiencing gambling harm. Where appropriate, this includes providing responsible gambling information, explaining available tools, or directing customers to support services.
robwaterhause conducts advertising in accordance with NSW guidelines. Promotional material does not target minors, vulnerable people, or present gambling as a guaranteed way to make money.
Relevant staff receive responsible wagering training covering the identification of gambling harm indicators, customer interaction, available tools and referral to support services.
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Operator: Tarpin Finance Pty Limited
Address: Suite 1, 185 Gloucester Street, The Rocks, New South Wales, 2000
ABN: 84 622 556 423 • ACN: 622 556 423
Licence No. 3297/2023/WB
Customers with concerns about responsible gambling controls, account restrictions or wagering limits can contact robwaterhause directly. We aim to resolve all complaints efficiently and in accordance with our obligations.
Licensing Body: Liquor & Gaming NSW. New South Wales, Australia.
Chances areyou're aboutto lose.
BetStop is the National Self-Exclusion Register. A free Australian Government initiative to self-exclude from all licensed online and phone wagering operators.
Accepted payment methods
• Debit cards only. Credit cards are legally blocked for online wagering in Australia.
18+ • Chances are you're about to lose.